Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Determine extent and nature of non-conformance
  2. Determine priorities and actions
  3. Identify information needs
  4. Implement immediate response
  5. Plan for conformance
  6. Conclude and review response

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Sustainability incorporates all of

survival of the ecology/physical environment (to manage the impact of the business to ensure the survival of the physical environment)

economic viability (efficiency, cost and waste reduction and competitiveness to support survival of the business)

social sustainability (to manage the impact of the business to ensure its continued survival within the community and the survival of the community).

Impact of non-conformance includes one or more of

negligible impact

fines or other organisation legal penalties

personal fines, jail terms or other personal penalties

court litigation or similar

remediation costs

loss of market share

loss of brand viability

loss of licence to operate.

Other stakeholders include one or more of

regulatory bodies, such as local councils and environmental protection agencies

customers/clients

suppliers

service suppliers.

Plan for conformance includes one or more of

the temporary situation has been corrected

the process has been adapted to the permanent change in the environment.

Sustainability issues of particular relevance include one or more of

particular sensitivities of the local ecology (e.g. endangered species, sensitive local flora/fauna, material scarcity, water availability)

general ecology issues and regulations (e.g. climate change and carbon footprint, pollution control measures)

particular local social issues (e.g. distortions to the housing market, disruption to local lifestyles)

general social issues (e.g. corporate citizenship, use or/deterioration to infrastructure)

particular local economic issues (e.g. cost of capital, profit margins, competition)

general economic issues (e.g. state of the economy, stage of the business cycle, other issues, such as those identified by AS/NZS ISO 14001 Environmental Management Standards (or its authorised replacement or other relevant standard)).

Significance of impact includes one or more of

permanent loss or degradation

loss or degradation which inhibits use by the following generation

temporary degradation requiring remediation

temporary degradation which is self-remediating

speed of change/degradation/loss.

Appropriate response when impact cannot be prevented includes one or more of

capture and storage (e.g. scrubbing) and similar ‘end of pipe’ solutions

dilution/dispersion and similar techniques which reduce concentration but not amount

other approaches which meet the sustainability requirements.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more major non-conformance, to:

define the nature and extent of the non-conformance

develop an appropriate, prioritised set of responses

collect and disseminate relevant information to the stakeholders

implement response(s) to the non-conformance

develop and simulate the implementation of a recovery plan

debrief, capture learnings and make recommendations for improvements to responses.

Knowledge Evidence

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to respond to and manage a major sustainability non-conformance including knowledge of:

identification of non-conformances and their consequences

prioritisation of business impacts based on key indicators, such as effect on error rates and defects, loss of or delay in supply of materials or components, loss or severe restriction of process capability, loss of transport from or to operational centre or process facility, unplanned increases in costs of materials or services, increases in the cost of finance/capital, sudden change in regulatory requirements

prioritisation of responses based on business and customer needs, such as customer requirements, the philosophies and strategies of the organisation, health, safety and environment (HSE) requirements, delivery, statutory and contractual requirements

negotiation methods

dealing with stress.